![]() Then you can import your data into a new or existing Dashlane account whenever you want. You can export a DASH file to securely store any data you've saved in Dashlane-including logins, payment types, and Secure Notes. How to turn on and request admin-assisted recovery for Starter, Team, and Business plansįor admins: Manage admin-assisted recovery To use admin-assisted recovery, you have to turn it on or activate it when prompted before you forget your Master Password. With admin-assisted recovery, you can make a request to your admin and, after approval, reset your Master Password without sharing or losing any personal data. Turn on admin-assisted recovery if you're a member of a Starter, Team, or Business planĪdmin-assisted recovery is available to members of Starter, Team, and Business plans.Even with biometrics and biometric recovery turned on, we'll ask you to enter your Master Password from time to time. Important: Unlock with biometrics isn't a replacement for your Master Password. Then you can reset your Master Password using your fingerprint or face. Think of your recovery key as your emergency key to your vault.Īfter you've restored your account, we recommend turning on biometrics and Biometric recovery in the mobile app. Setting up a recovery key isn't required, but the key protects you from being permanently locked out of your account. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account. With Dashlane's recovery key, you can regain access to your Dashlane account without losing any of your data if you forget your Master Password again. If you think you have a weak or hard-to-remember Master Password, you can change your password. Make sure you've created a unique, memorable Master Password.Before you reset your account, we recommend that you make absolutely sure that you can't log in or access your account on another device.Īfter resetting your account, follow these steps to make sure you don't lose access again. When you reset your Dashlane account, you lose the data you've stored in Dashlane. Get help if you're locked out of a passwordless Dashlane account Try all options to avoid resetting your account To avoid losing data, try all the suggestions in this article before you reset your account. If you've forgotten your Master Password and haven't turned on a recovery method, you may need to reset your account, which erases all the data you've saved in Dashlane. ![]() Learn more about how Dashlane keeps data safe To ensure the security and privacy of your data, we don't have a traditional "reset password" process like other apps. So, we can't tell you your Master Password if you forget it. Select an account to extract the password from. Note: instant recovery is only available if the master password was saved. ![]() esprlp (single account) hash file and open that file in Elcomsoft Distributed Password Recovery. You won't be able to use this option to regain access to your account.ĭashlane never stores or shares your Master Password. The tool will automatically extract the hash file. If you were redirected to the Help Center after selecting Forgot password, you haven't generated an account recovery key.
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